Tracking reaches an order in one of two ways. A connected print provider reports it to Composerie, or your team enters it while shipping a self-print item.
Provider shipments
When a provider returns a supported tracking value, Composerie can store it for merchant review.
When configured, tracking information can sync back after provider confirmation.
Use the shipment link to check the carrier’s latest scan. A carrier page can update before the summarized status in Composerie, so use the carrier detail when a customer asks about a very recent scan.
Self-print shipments
For a self-print order, select Mark as shipped and enter the tracking yourself.
Choose a carrier
Select the parcel carrier. Use the fallback option when the carrier is not listed.
Enter the tracking number
Paste the number without adding extra order text. Confirm the generated tracking URL, or enter the complete URL for an unlisted carrier.
Choose whether to notify the customer
Shopify controls whether and when a shipping notification is delivered. Review the switch before submitting the form.
Submit the shipment
Submit the form, then reopen the order to confirm that it reads Shipped and shows the saved tracking. Check the storefront before relying on its customer-facing status. A locally Shipped order can still have a failed Shopify sync. Select Retry sync in that warning to reopen the shipment form and review its values. After submitting, check the result in Shopify.
Mark the order delivered
Once an order is Shipped, the header offers Mark as delivered.
Use this action for a self-managed delivery after you have confirmed receipt. Provider orders can reach Delivered through their provider updates. Delivered is a final operational stage, so do not use it simply to clear an old task.
Do I enter tracking for a Printify or Printful order?
When a provider returns a supported tracking value, Composerie can store it for merchant review.
Why is Notify customer unavailable?
Shopify controls whether and when a shipping notification is delivered.
Why does the carrier site show a newer scan?
The carrier is the live source for parcel scans. Composerie reflects provider and storefront updates after they are received and processed.
Should I mark a provider order delivered myself?
Wait for the provider update when possible. Use the manual action only after confirming delivery and when the provider status will not supply it.
Next
See order statuses explained for the full pipeline.