This guide explains how Composerie charges usage fees on the personalized items you sell. It is for merchants who want to understand what shows up on their Shopify bill and how personalized items are counted.
What a usage fee is
A usage fee is a charge for personalized items processed through Composerie, and one of several charges a personalized order can carry. See where the money goes on one order for the others. It is separate from your subscription. The subscription keeps your account active; the usage fee covers personalized items that move through your store.
The fee is usage-based. You pay for billable personalized items according to the terms approved in Shopify.
If the Shopify-approved terms include a future billing start date or trial period, Composerie follows those terms when deciding which items are billable. To see where those terms are approved, read approve Shopify billing.
Usage rates
The exact usage meter, rate, tiers, and caps are shown in Shopify before you approve billing. Composerie’s billing page mirrors the approved terms. It does not set them.
If your plan prices usage in tiers, open Settings, then Billing, and look at Usage this period. The Pricing model tile names how the tiers apply: Volume or Graduated. The Usage tiers list below it shows each tier from your Shopify contract, with its range and its price per item. The list does not mark which tier you are in, so compare Billable items with the ranges.
If your plan has no usage meter, Pricing model reads Flat rate and no usage fee is charged.
For a walk-through of every tile in that section, see read your usage this period.
How items are counted
A billable item is a personalized item on a paid order, counted according to the Shopify-approved usage terms. Composerie counts an order line as personalized when it carries a saved design or was resolved through one of your published products. A plain product with no personalization is not counted as a Composerie usage item.
The same design with the same personalization on a single order counts once. If a shopper adds the exact same personalized item more than once on one order, you are billed for it a single time, even when it spans several lines. Composerie checks the personalization content to decide this, so identical designs are not double-counted.
Items outside the billable window shown in your Shopify-approved terms are not counted as billable Composerie usage.
To see this period’s count, open Settings, then Billing, and read Billable items under Usage this period. When some items did not count, for example during a trial, a line under the tiles shows the billable count next to the total.
Do refunded or cancelled orders still get billed?
Usage fees apply according to the Shopify-approved terms and the paid-order state. Check Billable items on the Billing page, and the line under the tiles when it appears, to confirm what was counted for the period.
Does adding the same personalized item twice on one order cost double?
No. The same design with the same personalization on a single order is billed once, even across multiple lines.
When do personalized items become billable?
Billing follows the subscription and usage terms approved in Shopify. The Billing page shows which items are billable for the current period.
If your billable count looks wrong for a period, contact support and we can review the usage with you.
Next, see the usage dashboard to follow your billable items and usage cost through the period.