An order page looks like one screen. It is really three records sitting on top of each other, and almost every question about an order belongs to exactly one of them. This guide names the three, so you know which part of the page to read.
Three records, one page
The sale
Who bought it, what they paid, where it goes. Shopify owns this half, and Composerie shows it so you do not have to switch tabs.
The Summary card is the money in one place: subtotal, shipping, tax and the total the shopper paid, with the add-on margin underneath when priced extras were chosen. On an order routed to a provider it also carries the provider cost and what is left after it.
Refunds and cancellations belong to this layer too, and they are Shopify’s to make. See where the money goes.
The personalization
What the shopper actually made. The order keeps the design revision that produced it, the values they entered, and a proof you can open to see the result they approved.
This is the layer to read when a customer says the product is wrong. The proof shows what they confirmed, and the revision is what production used, so the two together answer the question without guesswork. See design versions.
The production
This is the half Composerie owns. Read the route the item takes, the render, the resulting files, and the provider reference once a handoff has happened.
Route is the first thing to read there. Self-print means the files stay with you and the milestones are yours to mark. A provider name means the item was meant to leave, and the provider reference tells you whether it did. See order workflow overview.
Common questions
Where do I see what the customer designed?
Open the proof on the order. It shows the result they approved, bound to the revision production used.
Why does the order show no provider reference?
Either it is a self-print item, or the handoff has not happened or did not complete. The Route field tells you which.
Can I change the order after it is placed?
Editing the design does not change a placed order. The order keeps its own revision on purpose.
Where is the customer's address?
In the shipping details on the order page, alongside the customer information.
Next
Read order workflow overview for the states an order moves through, or order statuses explained for what each pill means.
Every term used here has a one-line definition in the glossary.