The order page keeps the customer’s personalized item, production details, route, notes, and shipping address together. Payment actions for a Shopify order stay in Shopify Admin.
Open the order actions
Go to Orders, open the order, then select More actions in the header.
The menu can include these actions:
- Resend confirmation email sends the order confirmation again when the order has a customer email address.
- Print packing slip opens the printable packing slip for the order.
- Manage cancellation or refund in Shopify Admin opens the original Shopify order.
The exact list depends on the order source and status. For example, an order without a customer email cannot receive a confirmation email.
Cancel or refund a Shopify order
Composerie does not create or settle the payment. For that reason, cancellation and refund controls for a Shopify order live in Shopify Admin.
Open More actions
Open the order in Composerie and select More actions.
Open the order in Shopify Admin
Choose Manage cancellation or refund in Shopify Admin. Composerie opens the matching Shopify order, not a generic orders page.
This entry appears only on an order that came from a connected Shopify store, because it is a link to that order. On a self-print order the menu holds the other two entries and nothing else.
Complete the action in Shopify
Review the items and amount in Shopify, then confirm the cancellation or refund there. Shopify remains authoritative for the payment and customer notification.
Check the result in Composerie
Return to the Composerie order. The status updates after the Shopify event is received. Do not retry production while a cancellation or refund is still being processed.
A refund does not guarantee provider cancellation and may still incur production charges.
For what each outcome actually costs you, read who is out of pocket.
Packing slips and confirmation emails
Use Print packing slip when you pack a self-print order or need a paper reference for the shipment. Use Resend confirmation email when the customer did not receive the original message. Neither action changes the order status or starts production again.
Why do I not see a Create order button?
The current dashboard does not include a manual order builder. Create customer orders in the connected sales channel so payment, tax, and customer records remain synchronized.
Why does cancellation open Shopify Admin?
Shopify owns the payment and original order. Completing the action there prevents Composerie and Shopify from showing conflicting financial states.
Does resending a confirmation send the order to production again?
No. It only sends the customer email again. It does not render, dispatch, or change the order status.
Can I refund an order that is already in production?
A refunded order is never proof that the provider stopped production; check provider charges.
Next
Read order statuses explained before changing an active order, or continue with shipping and tracking.